PRIVACY POLICY

This Privacy Policy of personal data (hereinafter – the Privacy Policy) applies to all information that the online store “https://candle-hm.com”, located at the address – https://candle-hm.com, can obtain about the User during the use of the Internet site store, programs and products of the online store.

1. DEFINITION OF TERMS

1.1 The following terms are used in this Privacy Policy:

1.1.1. “Administration of the site of the online store (hereinafter referred to as the site administration)” — employees authorized to manage the site, acting on behalf of the https://candle-hm.com online store, who organize and carry out the processing of personal data, as well as determine the purposes of personal data processing, the composition of personal data , subject to processing, actions or operations carried out with personal data.

1.1.2. “Personal data” is any information relating directly or indirectly to a specific or identifiable natural person (subject of personal data).

1.1.3. “Processing of personal data” – any action (operation) or set of actions (operations) carried out with the use of automation tools or without the use of such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

1.1.4. “Confidentiality of personal data” is a mandatory requirement for compliance by the Administrator or another person who has gained access to personal data to prevent their distribution without the consent of the subject of personal data or the presence of another legal basis.

1.1.5. “https://candle-hm.com Online Store Site User” is a person who has access to the Site via the Internet and uses the Online Store Site.

1.1.6. “Cookies” are small pieces of data sent by the web server and stored on the user’s computer, which the web client or web browser sends to the web server in an HTTP request every time when trying to open a page of the corresponding site.

1.1.7. “IP address” is a unique network address of a node in a computer network built according to the IP protocol.

2. TERMS

2.1. The User’s use of the website of the online store means agreement with this Privacy Policy and the terms of processing of the User’s personal data.

2.2. In case of disagreement with the terms of the Privacy Policy, the User must stop using the Internet store site.

2.3. This Privacy Policy applies only to the website of the candlesuniverse-handmade online store. The online store does not control and is not responsible for the sites of third parties to which the User can go through the links available on the online store website.

2.4. The site administration does not verify the authenticity of personal data provided by the User of the Internet store site.

3. SUBJECT OF PRIVACY POLICY

3.1. The actual Privacy Policy establishes the obligations of the Administration of the website of the online store with respect to non-disclosure and ensuring the confidentiality protection regime of personal data, which the User must provide to the Administration of the website upon request when registering on the website of the online store or when placing an order for the purchase of Goods.

3.2. Personal data allowed for processing under this Privacy Policy are provided by the User by filling out the registration form on the website of the https://candle-hm.com online store in the registration section and include the following information

3.2.1. Name of the User;

3.2.2. the User’s contact phone number;

3.2.3. email address (e-mail);

3.2.4. address of delivery of the Goods;

3.2.5. the User’s place of residence.

3.3. The online store protects Data that is automatically transmitted when viewing advertising blocks and when visiting pages on which a system statistical script is installed (“pixel”):

IP adress;
information from cookies;
information about the browser (or other program that accesses the display of advertisements);
access time;
the address of the page on which the advertising block is located;
referrer (address of the previous page).

3.3.1. Disabling cookies may make it impossible to access parts of the online store site that require authorization.

3.3.2. The online store collects statistics about the IP addresses of its visitors. This information is used for the purpose of identifying and solving technical problems, to control the legality of financial payments made.

3.4. Any other personal information, not specified above (purchase history, used browsers and operating systems, etc.), is subject to reliable storage and non-distribution, except for the cases provided for in para. 5.2. and 5.3. of this Privacy Policy.

4. PURPOSES OF COLLECTION OF PERSONAL USER INFORMATION

4.1. The User’s personal data may be used by the Administration of the online store site for purposes:

4.1.1. Identification of the User registered on the website of the online store, for placing an order and (or) concluding a contract of purchase and sale of goods remotely with the online store leather-handmade.

4.1.2. Providing the User with access to personalized resources of the Online Store Site.

4.1.3. Establishing feedback with the User, including the direction of messages, requests related to the use of the Online Store Site, provision of services, processing of requests and applications from the User.

4.1.4. Determining the location of the User to ensure security and prevent fraud.

4.1.5. Confirmation of authenticity and completeness of personal data provided by the User.

4.1.6. Creating an account to make purchases, if the User has given consent to create an account.

4.1.7. Notification of the User of the Online Store Site about the status of the Order.

4.1.8. Processing and receipt of payments, confirmation of tax or tax benefits by the User.

4.1.9. Providing the User with effective customer and technical support in the event of problems related to the use of the Online Store Site.

4.1.10. Provision to the User, with his consent, of product updates, special offers, price information, newsletters and other information on behalf of the online store or on behalf of the partners of the online store.

4.1.11. Carrying out advertising activities with the consent of the User.

4.1.12. Providing the User with access to sites or services of online store partners in order to receive products, updates and services.

5. METHODS AND TERMS OF PERSONAL INFORMATION PROCESSING

5.1. The processing of the User’s personal data is carried out without a time limit, in any legal way, including in personal data information systems with the use of automation tools or without the use of such tools.

5.2. The User agrees that the Site Administration has the right to transfer personal data to third parties, in particular, courier services, postal organizations, telecommunications operators, solely for the purpose of fulfilling the User’s order placed on the Website of the online store “candlesuniverse-handmade”, including delivery of the Goods.

5.3. The User’s personal data may be transferred to the authorized bodies of the state authorities  only on the grounds and in the manner established by the legislation .

5.4. In case of loss or disclosure of personal data, the Site Administration informs the User about the loss or disclosure of personal data.

5.5. The site administration takes the necessary organizational and technical measures to protect the User’s personal information from illegal or accidental access, destruction, distortion, blocking, copying, distribution, as well as from other illegal actions of third parties.

5.6. The site administration, together with the User, takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User’s personal data.

6. OBLIGATIONS OF THE PARTIES  

6.1. The user is obliged to:

6.1.1. Provide information about personal data necessary for using the website of the candlesuniverse-handmade online store.

6.1.2. Update and supplement the provided information about personal data in the event of a change in this information.

6.2. The site administration is obliged to:

6.2.1. Use the received information exclusively for the purposes specified in Clause 4 of this Privacy Policy.

6.2.2. To ensure that confidential information is kept confidential, not to be disclosed without the prior written consent of the User, as well as not to sell, exchange, publish, or disclose in other possible ways the transferred personal data of the User, with the exception of para. 5.2. and 5.3. of this Privacy Policy.

6.2.3. Take precautions to protect the confidentiality of the User’s personal data in accordance with the procedure that is usually used to protect this kind of information in the existing business turnover.

6.2.4. Block personal data related to the relevant User from the moment of the User’s or his legal representative’s or the authorized body for the protection of the rights of the subjects of personal data for the verification period, in case of detection of unreliable personal data or illegal actions.

7. RESPONSIBILITIES OF THE PARTIES

7.1. The administration of the site, which has not fulfilled its obligations, is responsible for the losses incurred by the User in connection with the improper use of personal data, in accordance with the legislation , with the exception of the cases provided for in paragraph 5.2., 5.3. and 7.2. of this Privacy Policy.

7.2. In case of loss or disclosure of Confidential Information, the Site Administration is not responsible if this confidential information:

7.2.1. Became public property until its loss or disclosure.

7.2.2. It was received from a third party before it was received by the Site Administration.

7.2.3. It was disclosed with the consent of the User.

8. SETTLEMENTOF DISPUTES   

8.1. Before filing a lawsuit in disputes arising from the relationship between the User of the Internet store site and the Site Administration, it is mandatory to submit a claim (a written proposal for voluntary settlement of the dispute).

8.2. The recipient of the claim shall, within 30 calendar days from the date of receipt of the claim, inform the applicant of the claim in writing about the results of the consideration of the claim.

8.3. If no agreement is reached, the dispute will be referred to a judicial authority in accordance with the current legislation.

8.4. Current legislation  applies to this Privacy Policy and relations between the User and the Site Administration.

9. ADDITIONAL CONDITIONS

9.1. The site administration has the right to make changes to this Privacy Policy without the User’s consent.

9.2. The new Privacy Policy enters into force from the moment it is posted on the Online Store Site, unless otherwise provided by the new version of the Privacy Policy.

9.3. All suggestions or questions regarding this Privacy Policy should be reported in the “CONTACTS” section.

9.4. The current Privacy Policy is posted on the page at https://candlesuniverse.com/privacy-policy/